Careers – Account Executive

  • Home
  • Careers – Account Executive

Account Manager – Operational Infrastructure

  • Operational Infrastructure
  • Brookfield, WI – Hybrid

Job Summary

The Account Manager will be responsible for overseeing various operations and account management activities within the company and for assigned client accounts including schedules, tasks, and ensuring written processes are followed by all during project execution. This role will also own process gap identification, implementation of improvements, and training: creating consistency for the client and operating as the bridge between leadership and execution. The ideal candidate will have a strong ability to manage client accounts, ensure project success, and optimize operational processes, not just following a pre-built project management system, but owning the success of operations across the entire client account.
 

Do you have these qualifications/skills?

  • Construction Experience:

    You’ll navigate industry dynamics, oversee projects from start to finish, and ensure task completion. A strong understanding of construction processes and methodologies is necessary.

  • Detail Oriented:

    Must have a strong attention to detail and accuracy. Includes excellent organizational and multitasking skills.

  • Interpersonally Skilled:

    A high level of emotional intelligence is needed to effectively navigate complex client relationships and internal dynamics

  • Software-Savvy:

    Proficiency in project management software and tools. Procore, Smartsheet, and Microsoft Office Suite are used daily (bonus points for Power BI experience).

  • Idealistic Innovator:

    We aren’t looking for a perfectionist; rather someone who sees improvement as an obvious goal that should be worked toward and is actually excited about making things work better. 

 

About Us:

ZoKa Solutions is a project management and process consulting firm that offers full service virtual operational support, fractional support, as well as advisory services for project development. Our company thrives on a “work hard, play hard” atmosphere, where we prioritize excellence while ensuring a lively and enjoyable atmosphere.

Why Join ZoKa?

We foster a ‘get it done and have fun’ atmosphere—because top-notch results come from happy employees. Challenges are seen as chances for personal and professional growth, and our supportive environment encourages pushing one’s limits, celebrating achievements along the way. Collaboration is the backbone of our accomplishments, as we firmly believe that diverse minds coming together generate the most brilliant ideas. We promise our clients trusted partnerships and the same will be for you. At ZoKa, your well-being actually matters, and work-life balance isn’t just a buzzword.

 

Key Responsibilities:

Internal Operations Management:

  • Develop and implement operational policies and procedures  
  • Coordinate with various departments to streamline processes and improve workflow. 
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. 

Account Ownership and Operational Leadership:

  • Act as the primary point of contact while building and maintaining relationships and ensuring customer satisfaction. 
  • Understand client needs and objectives and provide tailored solutions for gaps identified in systems, processes, and execution. 
  • Manage client communications and resolve any issues or concerns promptly. 
  • Provide leadership with clear visibility into projects and overall project performance. 
  • Define and reinforce how those projects operate across teams. 

Operational Infrastructure:

  • Develop and implement processes and standards. 
  • Oversee project schedules, workflows, and systems to ensure consistency across the account. 
  • Drive alignment across project teams, stakeholders, and systems to ensure consistent execution. 
  • Monitor project progress, identify risks, and implement mitigation strategies. 
  • Conduct regular meetings to track progress and address any issues. 
  • Ensure consistent application of processes

Sales:

  • Prospect new business.
  • Work directly with customers to understand their business operations to add value to their organization and provide recommendations. 

Benefits:

  • Unlimited PTO
  • Work from Home opportunities
  • 100% paid employee Health, Dental, and Vision
  • 401K with company match
 

Come Build with Us:

We’ve got big plans to shake up how we work in construction, and we have the results to prove it. Get in on the ground floor and help shape a team that’s forging the future of construction project management.

 

Email Us to learn more: Contact@zokasolutions.com

x