Action:
Recognizing the risk to ongoing operations, we quickly mobilized additional internal resources to assist with the closeout tasks. By distributing the workload across our team, we ensured that each project’s closeout process continued efficiently without burdening the customer’s project managers.

Result:
All closeout activities were completed on time and without disrupting active project management efforts. This demonstrated ZoKa’s ability to scale and flex as needed, ensuring seamless support during high-demand periods while preserving operational continuity for our clients.

Action:
We stepped in to fully configure the Procore platform, including setting up the system, building customized workflows, and creating standard operating procedures (SOPs) tailored to the customer’s needs. Recognizing the ongoing support required, we transitioned into a project coordinator role to provide continued guidance and day-to-day support.

Result:
The customer was able to adopt Procore effectively without overloading their internal team. Our involvement ensured a smooth implementation, streamlined operations, and long-term adoption success, highlighting ZoKa’s ability to bridge resource gaps and serve as a seamless extension of our clients’ teams.

Action:
We reviewed the municipality’s documentation in detail, created a compliant Schedule of Values (SOV) tailored to the customer’s contract, and developed a Standard Operating Outline (SOO) for monthly billing procedures. We continue to oversee and manage this process monthly to ensure accuracy and compliance.

Result:
The customer now has a reliable, repeatable municipal billing process in place. By removing the burden from their internal team, we’ve helped them avoid costly mistakes, maintain timely payments, and build stronger credibility with their client.

Action:
ZoKa recommended implementing a centralized Power Form to streamline data collection and communication. We guided the client through setting up and using the template, ensuring that all involved parties received automated email notifications with required documentation. We also enabled reporting capabilities to flag when vendors were nearing the end of their compliance period.

Result:
The customer now benefits from a unified, automated prequalification process with improved visibility, accountability, and compliance tracking. The solution reduced manual coordination and helped both departments stay aligned without added administrative burden.